In Aug of 2020 we switched to a new Help Desk ticket system. It is now cloud based and run by spiceworks. You can put in a ticket by clicking on the link below. It will require you to enter your email address. An email will be sent to you with a link to your personal dashboard. This extra step will allow you to easily track your tickets online in a single, easy to use dashboard.
Shop Portal: https://bockshop.on.spiceworks.com/portal
Note: You may also submit a ticket by sending an email to firstname.lastname@example.org